ZAcheckin

Refund and cancellation policy

Last updated: 19 October 2026

This policy applies to ZAcheckin, sold by Thoromo Consulting (Pty) Ltd (reg. 2024/271444/07). It does not limit your rights under the Consumer Protection Act (CPA) or the Electronic Communications and Transactions Act (ECTA).

1. How to cancel or request a refund

Cancel at any time, before the next billing date, in either of these ways:

• WhatsApp 082 956 4085
• Email urieln@thoromo.com

Tell us your name, the guesthouse, and whether you want to cancel. We acknowledge requests within 2 business days.

2. How refunds are paid

Where a refund is due, it is paid to the original payment method (via PayFast for card or instant EFT payments) or by EFT to your bank account, within 10 business days of approval.

3. Cooling-off (online purchases)

Under section 44 of ECTA you may cancel an online purchase within 7 days without reason and receive a full refund, less only the direct cost of returning goods. This does not apply where a service has already begun with your consent within the 7 days, or to other exclusions in section 42 of ECTA. Once your welcome book is online with your consent, that cooling-off right does not apply to the period already started.

4. ZAcheckin welcome book

Prices are on the Pricing page. They are the same prices as on the home page and the pay page.

• Monthly plan (R149 per property): billed monthly in advance by PayFast subscription, which is a recurring debit. It renews automatically each month until you cancel.
• Cancel the monthly plan at any time before the next billing date, by WhatsApp or email as above. Cancellation takes effect at the end of the paid month. You keep the welcome book until that date. There is no refund for a partial month. After the paid month ends, the page is taken offline.
• Yearly plan (R1,490 per property): billed yearly in advance by PayFast subscription. It renews automatically each year until you cancel. The same rule applies. Cancel before the next yearly billing date. You keep the book until the end of the year you have paid for. There is no refund for a partly used year. After that year ends, the page is taken offline.
• Setup (R1,500 once): charged once, when the book is put together. It is not a subscription and it does not renew. You can pay it on its own, or add it to the first monthly or yearly payment. It is not refunded once we have started building the book with your consent. Cancelling the subscription later does not refund the setup fee.
• If a renewal payment does not go through, the page is taken offline after the period you have already paid for.

5. Defective goods and services

Under the CPA, services not performed in a timely and proper manner may be re-performed or refunded in part. If the welcome book is wrong because of something we did, tell us and we will put it right. Goods, where any are supplied, may be returned if defective within 6 months for repair, replacement, or refund.

6. Contact

Thoromo Consulting (Pty) Ltd, trading as ZAcheckin, 58 Koeberg Street, Witpoortjie, Roodepoort, 1724 · urieln@thoromo.com · 010 534 8472 · WhatsApp 082 956 4085